Ordering your favourite Bettana sauces, chutneys, jams, juices, and other products is quick and easy. Follow the steps below to place your order through our WooCommerce-powered online shop.
1. Browse Products
Visit our Shop page to explore all available items.
You can:
- View product images
- Read product descriptions
- Check ingredients & packaging sizes
- Compare different varieties
Use filters or the search bar to find exactly what you need.
2. Select a Product
Click on any product to open its details page.
Here you can:
- Choose quantity
- Read more information
- View related items
When ready, click “Add to Cart.”
3. Review Your Cart
At the top of the website, click the Cart icon to see your selected products.
In the Cart page, you can:
- Update quantities
- Remove items
- Apply a coupon (if available)
- View your estimated total
Click “Proceed to Checkout” when satisfied.
4. Enter Your Billing & Delivery Details
On the Checkout page, fill in:
- Full name
- Phone number
- Email address
- Delivery address (location, estate, building, etc.)
- Any special delivery notes
Make sure all details are accurate to avoid delivery delays.
5. Choose Your Delivery Method
Delivery options will be shown based on your address.
These may include:
- Standard delivery (within Kenya)
- Express delivery (selected areas)
- Pick-up point (where applicable)
Delivery fees will be displayed before confirming your order.
6. Select a Payment Method
Bettana Industries Ltd supports secure and convenient payments, including:
- M-Pesa
- Bank transfer
- Other methods available at checkout
Choose your preferred payment method and follow the instructions.
7. Confirm Your Order
Review your:
- Items
- Delivery fee
- Total cost
- Delivery address
If everything looks correct, click “Place Order.”
You will receive an order confirmation via email or SMS.
8. Order Processing & Delivery
Once your payment is confirmed:
- Your order is packed carefully
- Delivery is scheduled based on your location
- You will receive updates on dispatch and delivery time
Orders within Nairobi typically arrive in 1–3 business days, while national and regional deliveries may take longer (see Delivery Policy).
9. Track Your Order
You can track your order by:
- Logging in to your account (if you created one)
- Checking your email/SMS for updates
- Contacting customer support with your order number
10. Need Help?
If you experience any challenges during ordering, feel free to contact our customer support team using the details on our Contact Us page. We’re always happy to assist you.