1. What products does Bettana Industries Ltd manufacture?
We produce tomato sauces, chili sauces, hot chilies, mango chutneys, mango juices, fruit jams, and a range of other processed food items for Kenyan, East African, and international markets.
2. Where do you deliver?
We deliver across Kenya, with extended shipment options to East African countries. International shipping may be available depending on the product.
3. How long does delivery take?
Delivery timelines vary by location:
- Nairobi: 1–3 business days
- Kenya (outside Nairobi): 2–5 business days
- East Africa: 5–10 business days
4. How do I place an order?
Orders can be made directly through our website via the e-commerce section. Add items to your cart, proceed to checkout, and complete payment.
5. What payment methods do you accept?
We accept M-Pesa, bank transfers, and other payment options listed at checkout.
6. What should I do if I receive a damaged or incorrect product?
Contact us within 24 hours, share your order number and photos, and we will arrange a return, exchange, or refund based on our policy.
7. Can I return food items?
For safety reasons, only unopened, wrongly delivered, or damaged items qualify for return or exchange.
8. Are your products certified?
Yes. All our products are manufactured under strict quality standards and comply with Kenyan and East African food safety guidelines.