1. Delivery Coverage
Bettana Industries Ltd delivers across Kenya, with select shipping options available for East African destinations. International deliveries may be arranged depending on product type and regulatory requirements.
2. Delivery Timelines
- Within Nairobi & surrounding areas: 1–3 business days
- Rest of Kenya: 2–5 business days
- East Africa: 5–10 business days, depending on destination
Delivery timelines may vary due to availability, order volume, weekends, or public holidays.
3. Order Processing
- Orders are processed once payment is confirmed.
- You will receive an order confirmation via email or SMS.
- If any product is out of stock, our team will contact you with alternatives or an updated delivery timeline.
4. Delivery Fees
Delivery charges are based on:
- Delivery location
- Order size/weight
- Selected delivery method
Shipping costs will be displayed at checkout before you complete your purchase.
5. Delivery Attempts
If a delivery attempt is unsuccessful due to reasons beyond our control (wrong address, unreachable phone number, etc.), a second attempt will be made. Additional delivery fees may apply.
6. Inspection Upon Delivery
Please inspect your products upon delivery. If there are issues such as damage, leakage, or wrong items, notify the delivery agent immediately and contact our support team.