1. Introduction
At Bettana Industries Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products through our e-commerce shop.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following information when you interact with our website:
- Personal Information: Name, email address, phone number, delivery address, and billing details.
- Account Information: Login credentials if you create an account on our WooCommerce shop.
- Payment Information: Details necessary to process payments (stored securely through payment providers).
- Usage Data: IP address, browser type, pages visited, time spent on the site, and other analytics for improving our services.
- Communication Data: Emails, messages, or customer service inquiries you send to us.
3. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders.
- To provide customer service and respond to inquiries.
- To send important updates about your orders or our products.
- To improve our website, products, and services.
- To comply with legal obligations and prevent fraud.
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share your information with:
- Delivery partners to ensure your order is delivered correctly.
- Payment service providers to process your transactions securely.
- Regulatory authorities, if required by law.
All third parties are obligated to protect your data in accordance with this policy and applicable laws.
5. Cookies and Tracking
Our website may use cookies or similar technologies to:
- Enhance user experience
- Track website usage
- Remember your preferences and cart items
You can disable cookies in your browser settings, but some features of the website may not function properly if cookies are blocked.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. Payment information is processed securely through trusted payment providers and is never stored on our servers.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct or update your personal information.
- Request deletion of your data, subject to legal and contractual obligations.
- Opt-out of marketing communications.
To exercise any of these rights, contact our support team using the details on our Contact Us page.
8. Data Retention
We retain your personal information only as long as necessary for:
- Order fulfillment
- Legal compliance
- Business operations and record keeping
Once no longer needed, your information will be securely deleted or anonymized.
9. Children’s Privacy
Our website and services are not directed at children under 18 years old. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child without parental consent, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes indicates your acceptance of the updated policy.
11. Contact Us
For questions or concerns about this Privacy Policy or how we handle your data, please contact us through our official channels on the Contact Us page.